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Frequently asked questions
Straight answers about where your data lives, who can access it, compliance, migration and pricing.
Where exactly is my data stored?
In data centers located in Switzerland, operated by a Swiss infrastructure provider. Your data does not leave Switzerland unless you ask for it.
Who can access my data?
Only you and the technicians at Flux Group in Geneva who manage your systems, and only when needed to support you. Our US company has no technical access to your data.
Does the US CLOUD Act apply to my data?
The CLOUD Act applies to providers under US jurisdiction. Our structure keeps all technical access in Switzerland, which significantly limits that exposure. For highly sensitive data, we recommend keeping your own encryption keys.
Is your service HIPAA compliant?
No. We do not host protected health information. Medical practices can use our services for data that is not patient-related.
Do you have a SOC 2 report?
We do not have a SOC 2 report. Our Swiss infrastructure provider is certified to ISO/IEC 27001, which many US buyers accept as equivalent evidence of information security.
Will our email addresses change?
No. You keep your own domain and your existing email addresses. We move your mailboxes and switch your domain over outside business hours.
How long does a migration take?
For a team of 10 to 50 people, a typical email and file migration takes one to three weeks from the first call, depending on the volume of data and the number of devices.
How much does it cost?
Cloud services are billed monthly in US dollars, based on the number of users or the resources you use. Migration and support are quoted separately, with a fixed price for the migration. You receive a written proposal after your free assessment.
What if we decide to leave?
Your data remains yours. We can export your email, files and backups in standard formats so you can move them to another provider.
Who do we call when something goes wrong?
You call or email us. We answer in English, and the Geneva team handles the technical work. Response times are defined in your support plan.
Talk to us
Tell us how your business works today. We will tell you what moving to Switzerland would involve, with a fixed-price proposal.